Privacy Policy

The data user for this website is Ascend Gravity Limited. Providing inquiry information is voluntary; however, if the information is insufficient, we may be unable to respond, arrange an initial call or assess your inquiry.

Requests for access to or correction of personal data may be sent to hello@ascendgravity.com. We may need to verify your identity and will handle requests in accordance with applicable law.

When you contact us or submit an inquiry, we may collect your name, organization, role, email address, phone or WhatsApp details, and the inquiry content you choose to provide.

This website may also process basic technical information such as browser, device, page request, referrer, approximate region, load performance, security log data, and form-security verification tokens, IP addresses or browser signals for site operation, security monitoring, spam prevention, basic page analytics and troubleshooting.

We use information to respond to inquiries, assess whether Ascend Gravity can assist, arrange initial calls, manage follow-up communications and maintain necessary business records.

We may also use limited technical data to maintain website security, understand page usage, improve the site experience, troubleshoot forms or systems, and meet applicable legal or compliance requirements.

Please do not submit client identities, matter details, legally privileged material, financial records or other sensitive documents through general website forms or unencrypted messages.

If a formal engagement requires processing documents, internal knowledge bases or client data, we will agree the scope, permissions, retention period, security requirements and human-review arrangements before work begins.

We do not sell personal data. To operate the website and handle inquiries, we may use hosting, database, email, form, security-verification, basic website analytics or communication service providers within a necessary scope.

Current relevant providers include Cloudflare Workers, Cloudflare D1, Cloudflare Access, Cloudflare Turnstile and Cloudflare Web Analytics for website hosting, inquiry storage, internal admin protection, spam and abuse prevention and basic page analytics, and Resend for inquiry notification and auto-reply emails.

Where required, we may also disclose information to professional advisers, service providers, regulators or other persons legally entitled to receive it.

Ascend Gravity will not use your personal data for direct marketing unless you have expressly consented.

If we intend to use personal data for direct marketing in the future, we will first provide the required information and obtain consent so you can choose whether to receive it.

Complete personal data in website inquiries is generally retained for up to 24 months to handle the inquiry, manage follow-up communications, support internal administration, prevent abuse and maintain reasonable business records.

After 24 months, the relevant inquiry data is automatically or manually anonymized by removing the name, organization, email, workflow, message, internal notes and identifiable technical data. We may retain non-personal business index data such as the inquiry reference, created date, locale, status, email-processing status and anonymization time for longer.

We apply reasonable technical and organizational measures to protect information. Some providers or systems may process data outside Hong Kong; where this occurs, we apply safeguards appropriate to the data and service arrangement.

You may contact us about access to or correction of your personal data, or to stop receiving non-essential business communications. We will handle requests according to the nature of the data, identity verification requirements and applicable law.

Privacy inquiries may be sent to hello@ascendgravity.com.